Privacy and Responsible Use of Information
PENINSULA HOLIDAY PARK is committed to ensuring the privacy of your information. We understand the importance placed on privacy of personal information. The following addresses relevant privacy issues for the use of this web-site including how we use, manage and protect your personal information.
Unless otherwise advised, you acknowledge and consent to the use or disclosure of any personal information you provide to us, in circumstances that are:
- clearly explained at the time when the information is collected from you;
- permitted under the Australian privacy legislation.
Collection of Information
We will collect personal information from you when you knowingly provide it to us. For example, when you register on our website to make a booking enquiry, or make a booking, or to sign up to the newsletter to be informed of exclusive and special deals, we will request personal information from you such as your name and address, your e-mail address and contact phone number.
When You Provide Information
Use of Personal Information
The personal information that we collect from you may be used for reasonable business purposes in that we may database, store and process the information to provide you with the service you have requested, to enable us to develop and customise our services to better meet your needs and preferences, and to offer you products and services that will enhance our relationship with you.
Your information may also be used for the following purposes:
- promotional and marketing purposes, including to inform you of special offers, product discounts, promotions and competitions, unless otherwise advised by you. It will always be your decision as to whether you wish us to provide this service to you;
- statistical purposes, including general analysis of sales and sign up data;
- any other customer support purposes.
For any of the above, we may contact you by electronic or other means.
You can choose not to provide certain personal information, but then you may be precluded from taking advantage of our services, receiving special promotional offers and purchasing products via our on-line shopping cart. Please note that, collection of your personal information is fundamental if you are making an on-line booking as we may need to contact you on issues relating directly to your booking.
Disclosure to Third Parties
We may release information about you where there is a duty to the public to disclose that information, or where we are required by law. However, we will not sell or disclose your information to any individual or entity outside Holiday Park, for marketing purposes.
We may in some circumstances disclose your information to selected third parties who carry out functions on our behalf. For example, we may engage third parties to assist in delivery of products, sending out our own mailings/emails, entering information into a database, processing credit card payments etc. These third parties will have access to your personal information to the extent needed to perform their functions, but may not use it for other purposes.
PENINSULA HOLIDAY PARK may also use an agency to run competitions or promotions on this website, and the agency may request your name and email address where it is necessary to fulfil your eligibility and meet Lottery and Gaming regulations. In such case, it is our agreement with the agencies that all record of this information is returned to Peninsula Holiday Park Dromana, Victoria. Peninsula Holiday Park Dromana, Victoria retains ownership of this information.
It is our policy to only email customers who give us permission to do so. If we send you an email for a commercial purpose, we will give you the option of not receiving further communications of this nature.
If you have registered your personal email address with us, we may use your e-mail address to advise you of any upgrades or changes to the web-site and to email you information about our products and services including any special products offers, discounts, promotions and competitions.
Access To Your Information
You can access and request correction of any personal information concerning you at any time. You may also request that we delete your personal information at any time. Any such requests should be made by contacting us at the details set out below.
Each time you visit our website our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address.
We may collect this information for statistical purposes to find out how our website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate and improve our web site performance.
A Cookie is a piece of information that our web server may send to your machine when you visit our website. The Cookie is stored on your machine, but does not identify you or give us any information about your computer.
A Cookie helps us to recognise you when you re-visit our website and to co-ordinate your access to different pages on the website. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored.
It you wish to discuss any privacy issues or do not wish to receive any future communications from us, please contact us at the details below:
Telephone: 61 3 5987 2095 Facsimile:61 3 5987 2301 Email: [email protected]